Shipping & Returns
SHIPPING
All orders placed within the United States will be shipped within 4-6 business days (unless otherwise noted on specific products). Please allow for up to 72 hours for order processing. Orders will be shipped by USPS.
INTERNATIONAL ORDERS
We do not ship Internationally at this time
DOMESTIC ORDERS
All orders placed within the United States will be shipped within 4-6 business days (unless otherwise noted on specific products). Please allow for up to 72 hours for order processing. Orders will be shipped by USPS.
CUSTOM ORDERS
Production of custom orders is an average of 18 business days (3.5 weeks). This turnaround time starts from the moment the designs are confirmed, the sizes/numbers are confirmed, and the payment is made. Due to the limited quantities of certain fabrics refunds may need to be applied after payment for depleted materials. Custom Orders are non refundable.
SHIPPING GUIDELINES
Shipping Guidelines apply to shipping within the United States. No shipping guarantees on orders sent to manual review or backordered items. Nik Spruill is not responsible for delays in shipping or delivery that result from factors outside its control such as inclement weather, acts of God, or any other shipper related issue(s). Under any circumstance, Nik Spruill is not responsible for incidental or consequential damages.
COLOR TRANSFERENCE AND BLEEDS
Color transference or color bleed may or may not occur on certain fabrics with bright or dark colors. This is a common industry problem and can become obvious under certain conditions. It is impossible for Nik Spruill to guarantee that items sold on this website will not bleed. Follow the care instructions and wash your items prior to use is highly recommended. Nik Spruill will not be responsible for any negative effects due to this issue. We will not accept any returns that are caused by this problem.
RETURNS
N.Cole by Nik Spruill pieces are designed in house and produced with attention to quality, craftsmanship, and detail. Because our jewelry is handmade, handcrafted, and, in many cases, hand-carved, eligible returns are accepted for store credit only.
Eligible items may be returned for store credit within 7 days of delivery. Items must be unworn, unused, unaltered, and returned in their original packaging with all tags, pouches, boxes, and included materials.
Store credit will be issued after the returned item has been received, inspected, and approved.
FINAL SALE ITEMS
The following items are final sale and are not eligible for return, exchange, or store credit:
Custom orders
Preorder items
Earrings, for hygiene reasons
Items that have been worn, damaged, altered, or returned without original packaging
Unauthorized returns
Because each piece is handmade, slight variations in shape, carving, finish, polish, weight, or detail may occur. These variations are part of the character of handcrafted jewelry and are not considered defects.
DAMAGED OR INCORRECT ITEMS
Every order is quality checked before shipment. If your item arrives damaged or if you receive the wrong item, please contact us within 48 hours of delivery at info@nikspruill.com with your order number and clear photos of the item and packaging.
Damaged or incorrect item claims will be reviewed on a case-by-case basis. If approved, we will provide the best available resolution.
HOW TO START A RETURN
To request a return for store credit, email info@nikspruill.com within 7 days of delivery.
Please include:
Your order number
The item you wish to return
The reason for your return
Photos of the item, if requested
Once your return request is approved, customer service will provide return instructions. Unauthorized returns will not be accepted.
RETURN SHIPPING
Customers are responsible for return shipping costs. We recommend using a shipping method with tracking and proof of delivery.
N.Cole by Nik Spruill is not responsible for lost, stolen, or undelivered return packages. Any unauthorized return or return sent without approval may be refused or sent back to the customer at the customer’s expense.
STORE CREDIT
Once your return is received and inspected, approved returns will be issued as store credit.
Store credit does not expire and may be used toward a future purchase at www.nikspruill.com.
Store credit is not redeemable for cash and cannot be applied to previous purchases.
Original shipping charges, duties, and return shipping fees are non-refundable.
Please allow up to 15 business days for your return to be received, inspected, and processed.
EXCHANGES
We do not offer direct exchanges at this time.
If your return is approved, you will receive store credit that may be used toward another item on our website.